Idea ID: 1661482

Oracle Backup restoration causes SM and Portal data to go out of sync

Status : Waiting for Votes
Waiting for Votes
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over 2 years ago

During a disaster situation if the environment has to be restored from Oracle backups then the tickets created in Portal and data present in SM ( after restore ) gets out of synchronization. There is no way currently to synchronize the data from Portal ( PostgresDB ) to Oracle or Vice-versa.

Either there should be a mechanism to keep the data in sync from one system to the other or there should be certain mechanism provided to delete the un-synchronizable data from other system ( either SM or Portal ).

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SMA-SM