We would like to have the possibility to have certain Support Requests in SMAX only visible to specified assignment groups in the Agent Interface.
The business case is as follows:
A member of a particular team is allowed to submit a request (which is only visible for this team). This request needs only to be visible (and editable) for a specific work group (for instance IT Security department) in the Agent Interface of SMAX.
Setting the audience and public audience to show/hide the request in the Service Portal doesn't lead to a suitable solution to have requests only visible to specific work groups in the Agent Interface.