Idea ID: 2809392

Prevent users from approving their own requests and changes

Status : Waiting for Votes
Waiting for Votes
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11 months ago

We have a requirement to prevent users from approving their own Request (Service Catalog Interaction), Request Fulfilment and Change records.

This situation can occur both if a user is defined as an approver (either directly or as a member of an approval group) or if the user is a delegate of a person who is defined as an approver of a request or change for which they are the recipient or change raiser.

The suggestion is that Service Manager should identify where such conflicts of interest occur and in these scenarios to not add the recipient / raiser as an approver of these records.   If this is not possible it would alternatively be acceptable to simply prevent any approvals where the approver is the same person as the service recipient or change raiser.