Idea ID: 2762552

Provide SLA / OLA functionality on tasks with Pending status handling

Status : Waiting for Votes
Waiting for Votes
See status update history
over 1 year ago

Use case :

When tasks are created in the scope of a request or an incident, there is no way to measure or evaluate task exection times.

As both requests and incidents can be subject to an SLA, it should be possible to reflect this on created tasks, so that timely execution of tasks can be ensured.