Idea ID: 1677530

PTxxx in Interaction Title field for SMA-SM

Status : Delivered
over 2 years ago

Mixed Mode Scenario 1 - SMA-SM Service Portal and Service Manager 9.52. Interactions are having "PTxxx" added to the beginning of all titles on Interations. This causes confusion and makes searches not work as expected.


We do want and need the PTxxx to be populated into the Propel Order ID fields (which it already is), but it should not get appended to the Title field as well.