Idea ID: 1670800

quick view pop-up.

Status : Waiting for Votes
Waiting for Votes
See status update history
over 2 years ago

Hi Expert ,

Our customer wants to add few fields in the quick view pop-up. 

We came to know from the product team currently this is not visible but we would like have this feature .




  • It's a valuable feature for us because we often need quick information about who we shall call when we receive tickets with item information from SACM, from our monitoring system. 

    The information from the Device have information about Owner, Location.... when we put focus on it in the ticket description, but not the phone number to the vendor who is  responsible for the operations of the device....

  • This would be a major improvement!

    It should be possible to configure all these popups since customers have different needs for information. It should also include the possibility to add custom fields.

    It should either be a kind of preview form or a field property for us to set up.



  • Hi Tonya ,


    I Echo what Benwatt is saying . We need this mainly in the Request /Tickets where one can see the Users /Contacts details , this will really save us some time  




  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

  • - I can't speak for the others, but certainly anywhere that the popup can appear should show any such customisations. The most common place we would be doing that would be when viewing a request.