Idea ID: 2834656

Recognize name of service or software

Status : Waiting for Votes
7 months ago

Currently, SMAX can automatically recognize a device name (server, PC) in a request or other description field and ask if this device (CI) should be attached to the case. But more and more often support requests reference a CI that is a service or an application instance, rather than a physical device. If SMAX could also recognize these names and create the relevant links, that would be great!