Created a launcher in our support catalog, when requesting a support through these launchers, the scenario act as the following:
1- Click "support" from navigation > click the launcher, then the description page display [attachment:page1.png]
3- Click "Request" button, then the details form display to enter details [attachement:page2.png]
4- User fill details and click Submit button, then a new interaction being created. [attachment:page3.png]
In first step in the last scenario, we need to bypass the description page and go to the form page directly, simply on click the launcher, open the details form [page3.png]
Benefits / Value:
Availibility to bypass the discription page when requesting an item which may be not needed for customers.
Make it available to enable/disable viewing description page or bypass it when requesting an item, may be by using a flag or something like that.