Idea ID: 1664144

Request on behalf for 'Request Support

Status : Waiting for Votes
over 2 years ago
  • Request on behalf for support catalog
    1. User Story: As an end user, I want to be able to Request Support on behalf of another person through in the same manner as for 'Request Service'.
    2. User Role: Service Portal end user
    3. Requirement: To be able to Request Support on behalf of another user using the same method as for Request Service.
    4. Benefit: Ensure that the correct support request is logged to the correct person
    5. Value: Intuitive and better user experience
    6. Detailed Description:  Request on Behalf is currently only implemented for 'Request Service' and not 'Request Support'

Tags: