For customers with a lot of data, the lists in entity_link fields can be very long, like when you in a request will pick an actual service. If you have a lot of actual services, the list is long, and you must know the start of the service name and start typing, then the list will get shorter.
The agents don’t always know the start of the service name but know a part of the name. It will save a lot of time if we could use * to search in entity_link fields.
In some list fields, like service desk group and category, you can type a part of the display label, a sort of search. If thus functionality could be available on all entity_link fields, it would help. But the best would be to be able to search with *.