Idea ID: 1769198

See all SD tickets of a team/department/company

Status : Already Offered
Already Offered
See status update history
over 2 years ago

Hi,

Now in the portal, an end-user can only see his tickets. (SD tickets in Service Manager)

Often, we are asked that a key user (team manager or responsible of a department or an company) can also see the tickets oh his team/department/company.

It's possible with the SMA portal ?

(it was not possible with the SRC portal)

Alain

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