BRIEFLY DESCRIBE YOUR IDEA
End User from SMA X Self Service Portal should browse indexed articles externally stored from SMA X
WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)
Non IT Business user doesn't need the access to SMA X full fuction interface but needs to browse articles to find information or solution. The articles could be in an external source
SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?
Note: idea title updated