We would like to suggest some improvements to the ability for agents to send emails from SMAX.
Currently the only way for an agent to send an email out on an adhoc basis with the ability to edit the wording appears to be the More -> Send By Email function. This is very limited.
It would be great if we could have some of the more basic functions, such as using prebuilt notification templates, easy population of TO, CC and BCC fields such as buttons to add the requester/raiser/owner/Group etc. Plus the ability to add attachments.
The background notifications are great, we just really need to be able to use them on an adhoc basis with a chance to edit it before sending. we are thinking something like Email Composer from SM.