Idea ID: 2813983

Sending Email Functionality Improvements

Status : Waiting for Votes
Waiting for Votes
See status update history
10 months ago

We would like to suggest some improvements to the ability for agents to send emails from SMAX.

Currently the only way for an agent to send an email out on an adhoc basis with the ability to edit the wording appears to be the More -> Send By Email function. This is very limited.

It would be great if we could have some of the more basic functions, such as using prebuilt notification templates, easy population of TO, CC and BCC fields such as buttons to add the requester/raiser/owner/Group etc. Plus the ability to add attachments.

The background notifications are great, we just really need to be able to use them on an adhoc basis with a chance to edit it before sending. we are thinking something like Email Composer from SM.




  • Hi,
    We would also like to see and our customer in Sweden is also asking to be able to change the FROM address as well.
    For example, in certain situations, they would like to send the email from a no-reply address instead of a shared or personal email .

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.