Idea ID: 2816443

Separate Favorite Function of Smart Search from General Favorite Function

Status : Waiting for Votes
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10 months ago

The favorite function in smart search can only be used, if general favorite function is enabled. The general function causes big performance issues in big environments, because every user favorites must be loaded.

If the functions can be separated, the service desk can have the advantage of favorites in the smart search for the most used knowledge entries or current major incidents for example, but the other favorites can be kept deactivated.

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