Idea ID: 1625906

Separate notification templates for task by parent record

Status : Declined
over 3 years ago

Briefly describe your idea
Currently the notification template for task (and approval) is shared (e.g., Change and Request share the same notification template)

Why is this important, when it would it be used
When fields are not available in both entity types DSL syntax is needed to not display these fields if they don't exist.  This can make the template full of lines of DSL to choose those fields that are relevant to either the Task or approval.  

If you were designing the solution, how would  you do it?
Separate email templates would make it easier to maintain them.

Tags:

  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • Thank you for sharing your idea! Let’s hear what the community has to say. Once there is enough community traction, it will be reviewed by the product team.