Idea ID: 1790736

Service Manager 9.61: global search widget behavior change

Status : Already Offered
over 2 years ago

Hi, 

After a Service Manager 9.41 to 9.61 upgrade, the global search widget does no longer behave smartly as it used to do:

global-search_widget_collapsed.PNG

global-search_widget.PNG

- it is now collapsed by default. So, the user doesn't notice that there is a global search there, and will not think of clicking that button.

- after having expanded it (by clicking the button), then having entered a text, the user should click "Enter" instead of clicking the button. This is counter-intuitive.

The global search widget should always be expanded, and the button should be used only for searching.