Idea ID: 2765630

SLA Calculation

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

Hi Team ,

 

Currently we can tag services to SLA  it will be really beneficial if we can calculate SLA with different entites as well like Location and Customer .

Many times we see  that for big organization they will have different SLA's for services based on customer and location . So if we have a parameter inbuilt it will be really useful to do the calculation based on customer /location 

 

Regards

Praveen 

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SMAX