Idea ID: 2765630

SLA Calculation

Status : Waiting for Votes
over 1 year ago

Hi Team ,


Currently we can tag services to SLA  it will be really beneficial if we can calculate SLA with different entites as well like Location and Customer .

Many times we see  that for big organization they will have different SLA's for services based on customer and location . So if we have a parameter inbuilt it will be really useful to do the calculation based on customer /location