Idea ID: 2754953

SLA on Problem & Change Management, Tasks.

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

We want SLA on Problem & Change Management, Tasks.

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  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

  • Hello all,

     

    To explain the requirement, our customer has many vendors onboarded for IT operations and their contracts talks about SLAs for problem management (RCA submission) or Response SLA for requests or SLAs for change task implementation etc.

     

    We are currently not able to provide any such data from the system as it is not getting recorded and hence the KPIs from vendors contracts are not being reported. 

     

    Regards

    Tarun Kumra