Idea ID: 1680693

SM 9.60 enable the request module in the mobile client

Status : Delivered
over 2 years ago

Dear, we need to enable the request module in the mobile client.

Our support technicians use the mobile client and in each service they update the status of the ticket so that our SLAs do not expire.

Currently we can update the states of the incidents but the request module is not enabled for the mobile client, this situation affected us directly in the response and resolution times. Please, we need support to enable the request module. The SM version is 9.60 OOB and mobile client 9.60 OOB.

Please, we need your urgent help.

 

Tags:

  •   please understood we are not allowed to communicate any date for the future capability. Please regularly check the status of this idea to get the latest update.

  • Thanks a lot Ming-Feng only one question more, Any deadline to see the solution?.

     

  • Great news, this idea has been accepted on our product roadmap, timing TBD. Check back for updates. (This is not a formal commitment, and subject to change)

    Meanwhile please also understood that once we consider this idea, the support may not start with SM 960 because apps change is required. 

     

  • Dear, we need to enable the request module in the mobile client.

    Our support technicians use the mobile client and in each service they update the status of the ticket so that our SLAs do not expire.

    Currently we can update the states of the incidents but the request module is not enabled for the mobile client, this situation affected us directly in the response and resolution times. Please, we need support to enable the request module. The SM version is 9.60 OOB and mobile client 9.60 OOB.

    Please, we need your urgent help.