Idea ID: 2759614

SM Contextual Smart Search - Allow search keywords to work like general smarch search

Status : Waiting for Votes
over 1 year ago

We would like to have a way to enable the search keywords like "AND" "OR" "BEFORE" "AFTER" in the interaction/incident smart search. The current behavior is a generic "OR" that return too many results for our call center agent to be able to use the tool for now, we have thousand of KM to search within and the result are currently unusable.