Idea ID: 1638136

SMA Portal for SM - Categorize KM Documents using Related Records

Status : Declined
over 3 years ago


The articles section works like this:

"the Articles which are displayed are the ones that are found via a Smart Search, based on the SM category Display Name and Description (The top level SM Categories which are the large ‘titles’ and are displayed in the Portal"

It would be a good idea, setting articles thougth the categories in Service Catalog items and linking them to the KM with "Related Recod" feature when you are creating/editing them. Later, the portal displays the articles based on related records and smart seaches.


  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team

    (As noted in the title of this Idea, this is for the Service Portal with SMA-SM/SM as the backend. It is avalable for SMA-X.)