- Brief Description
Since SM allows to design workflows and add Approvals in any phase, it's important to give the flexibility to do the approval decision in any of the interfaces: SMA-SM Service Portal, Mobile App and traditional SM interface.
- Benefits / Value
Currently, in SMA-SM there is shown only Interactions and Changes approvals. Request Management module could have several approvals in the workflows. Request Management is the facto module to model any workflow in a customer. In my experience, SM has been used to model not only IT services but any in the organization. In a Shared Services catalog, you could have several items that requires approvals and it can be raised in the fulfillment process, not in the catalog.
- Design details
It should work in the same way as the current approvals. We have traced the logs and it seems the filter is applied to retrieve only SD and CM approvals.