Idea ID: 1641571

SMA-X : Bi-directional Outlook integration for Tasks execution

Status : Declined
over 3 years ago

BRIEFLY DESCRIBE YOUR IDEA

SMA-X : Bi-directional Outlook integration for Tasks execution

WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)

We currently charge a license for people who are just executing a task (i.e. developer) and asking to log in SMA-X when they are not really interested in

SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?

A task notification can be sent out as today but with and .ics as attachment with the schedule of the task that could be saved in the Outlook. When completed just 'Mark Complete' and sync back the status to SMA-X

Risultati immagini per outlook task mark complete
  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • This would be a great ease of use feature to have Outlook integration on tasks.

  • I joined two different request coming from two different meetings.
    In one I was asked to don't have license for tasks and I answered with concurrent license. But in general they were not really happy to have one more tool for that kind of role.
    In the second I was asked for Outlook integration as described with no mention to the license.

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team.

     can you clarify on the business case - is it about not requiring a license, or ease of use? If license related - licenses are required for agent tasks.  Concurrent licenses  may be a useful consideration here (checked out for few minutes, then available for next user).