Idea ID: 1636516

SMA-X : Skype for Business integration

Status : Declined
over 3 years ago

BRIEFLY DESCRIBE YOUR IDEA

Skype for Business integration for SMA-X

 

WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)

Business End User doesn't need one more chat tool but use Skype for Business

SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?

Agents use SMA-X internal chat

Business End User uses Skype for Business

Agent starts to chat with Business End User from the internal chat; Business End User is pinged with Skype for Business

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