Idea ID: 1789713

SMA-x to re-send event updates to OMi if OMi is temporarily unavailable

Status : Waiting for Votes
Waiting for Votes
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over 2 years ago

Hi all,

When we close a incident in SMA-X it will also close the corresponding event in OMi through the integration. But when OMi is at that time unavailable, SMA-X will not re-send the event update when OMi is available again.

It seems the communication is fire and forget, and no mechanism is checking if the records are actually updated.

I'd like to have a routine implemented that checks if the update has been received and handled.

Kind regards,

Ron Bocken