Idea ID: 2800187

SMAX - be abe to switch between Tenants in Service and Agent Portal including different accounts

Status : Waiting for Votes
over 1 year ago

Hello team,

we have several clients with LoBs separated through tenants in SMAX and they need to switch between tenants from the end-user portal and from the agent interface.

with the new 1:1 relationships between tenants and accounts introduced in SMAX 2020.05, now, in the web version of SMAX it's not possible to switch between tenants created from SMAX 2020.05 version.

In the end-user interface in the mobile app they can do it, but not in the web end-user portal or in the agent side.


Expected behavior

end-users and agents must have the option o switch between tenants


  • I have modified the description of the idea above, to fit the new design in SMAX 2020.05. I hope it helps.

  • I think it still have sense.

    this is a screenshot of 2020.05 where I can switch between tenants from admin interface. It does not work only if the tenant is created in the 2020.05 version.


    the idea is to be able to do the same that you can do from mobile app. In mobile app you can switch between tenants, it doesnt matter the account where it is. And be able to do also from the end-user portal


  • Hi,

    I dont know it this still have some sense because of the changes in the relationships between Organizations - Accounts - Tenants, introduced in 2020.05, we have 1:1 relations instead on 1:N relations avilable in the past, it seems that we no longer are going to have more than one tenant in an account. 

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.