Idea ID: 2707327

SMAX - Make VA (Virtual Agent) available for different languages on the same tenant

Status : Waiting for Votes
over 1 year ago

At this Moment, SMAX Virtual agent with NLU is only available in one language per tenant.

I'm creating this idea in behalf of different clients that have requested the possibility to use Virtual Agent in different languages on the same tenant.

The most of the clients are multionational companies with different languages on the same tenant, so... having only one language available for VA is not useful for them.


  • We are very interested on this feature.
    Our SMAX is configured in different languages (English, German, French, Spanish and Portuguese) and we are delaying NLU configuration cause of this limitation.

    We also consider than besides the language, another options should be included as location, because there is a lot of countries which use the same one, but proccesses and requirements can be different.

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.