Idea ID: 2771749

SMAX - Use smart suggestion in change management

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

Our customer are asking for the possibility to open a change using "suggestion" feature while choosing the model, like currently can be done when opening a new request in Live Support section.

I mean, based on the description (or title) entered during change creation, the system should suggest the right model, using "blue suggestion" feature currently active for Request and Incident.

I looked at Smart Analytics settings but I saw that only Request can be selected to train the engine on Smart Ticketing feature.