Idea ID: 2822068

SMAX: Activating Request on behalf confuses users of Service Portal

Status : Waiting for Votes
Waiting for Votes
See status update history
9 months ago

Activating the Request on behalf mode disables 3 of 4 buttons in the top ribbon of Service Portal. Only the
button for the Virtual Agent resides in the top ribbon . The links are still available in the main menu . So
there is no need to hide the buttons . Only the „Request on behalf“ button should be changed to „Exit on
behalf“. Changing the top ribbon confuses users with no need