Idea ID: 1768423

SMAX Change Mgt Downtime/Outage to OMI downtime/event/incident creation suppression

Status : Waiting for Votes
over 2 years ago

We have a customer on Service Manager and OMi, evaluating SMAX. In SM, if a change has downtime/outage times and Configuration Items specified, that information is synced to UCMDB/RTSM using integration jobs configured in UCMDB and SM. OMi will reference that downtime/outage information to suppress alerts (and prevent opening incidents from alerts) on those Configuration Items during the downtime/outage period.

The current SMAX-OMi integration allows creation/update of incidents from alerts, but does not integrate the downtime/outage data from SMAX changes to UCMDB/RTSM. The UCMDB job is specific to SM and would require rework to get the data from SMAX.

Adding this feature to the integration would provide a comparable/missing feature to SMAX/OMi/UCMDB that would be relevant to customers interested in moving to SMAX.

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  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

  • Hi  can you please edit the original description to better describe the why/use cases? That will help those that aren't familiar with the SM solution, and possibly others will have other suggested solutions. For example what info is being synched?