Idea ID: 2704394

SMAX ChatOps

Status : Waiting for Votes
over 1 year ago


I saw so many customers in my regions heavily using whatsapp for business to communicate, while i can rarely see ppl collaborate on MSteams, slack or mattermost !. My idea, if we can add WhatsApp as a communication channel with SMAX and ChatOps.


Example #1: Customer can submit incidents/SR directly through WhatsApp.

Example #2: Operations team, Create war rooms and enable ops team to collaborate through WhatsApp, powered by our chatbots.

I believe we will be the only SM vendor who provide such a capability. It will be also a great selling point in my region as well...