I have been answering to an RFP where one of the points speaks about responsiveness and capability to manage SMAX in different devices (PC, Tablet, mobile..) but mobile part does not look good in the agent side and it's not working properly.
we are not compliance with responsive in agent side, and this is very important nowadays.
I propose this idea to accelerate this, to make it compliance as soon as possible.
this is an example of the agent side look&feel from iPhone 6:
as well as website mobile view, it will be important to add agent side administration capability to the Native App "Service Portal".