SMAX Licensing needs redesigning as there are multiple issues present in current design.
1. Named Licenses - if customer purchases new term named license, we upload to SMAX, but customer then has to reassign each named user because in SMAX it appears as a different license pool.
2. Concurrent Licenses - if customer purchases additional concurrent license, we upload to SMAX, customer sees two separate license pools for each license - sometimes application does not assign user to new license even though 1st license is full. This also makes for harder reporting.
I would like to see a logical presentation of licenses to SMAX tenant that presents only one of each named and concurrent licenses to tenant meaning named users are not affected by renewal of licenses.