When I open a ticket with images using Spanish or Catalá Characters (accents, ñ, and special characters), the system does not recognize those characters, and it deletes the word.
For example, If I open a ticket:
this is the result after the OCR recognition:
as you can see, all the words with accents or Ñ are deleted...
Spanish must be fully supported and not delete words after the OCR scan...
The same happens with French... and I'm sure it happens with all languages including Accents.