We would like the ability to change the text presented to the customer when using the virtual agent.
The most important change we would like is to change the 'Post' button to 'Next'. Frequently our customers believe they've logged a request by clicking 'Post'. 'Next' would indicate there are further steps to be completed.
We often find that customers get confused or lost when using the agent and don't see the option to create a standard support request when none of the suggestions are useful. Having the ability to change the font size would help make it more prominent.
Ideally we would be able to amend each area of text that appears during the process to log a request so that we could tailor the guidance and greeting style for our customer base.