Idea ID: 2755965

SMAX Smart analytics - Request Assignment group must select group automatically in requests

Status : Waiting for Votes
over 1 year ago

Hello team,

when we train smart analytics for "request assignment group" (image below):

smart analytics.png

 

It is not updating the value on the request trained for that. (Service Desk group) or Current assignment:

smart analytics2.png

Expected behavior:

Smart analytics should change assignment on requests, based on previous requests.