Idea ID: 2822069

SMAX: Virtual Agent does not support all types of user options

Status : Waiting for Votes
Waiting for Votes
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9 months ago

User Options of type Entity Link are ignored by the Virtual Agent, even though such a User Option is
marked as a mandatory option . The Virtual Agent can add a Request without having all mandatory User
Options. This leads to incomplete information in the Request. And the first user , who works on such a
incomplete Requests runs into an error , because the User Option is still mandatory . The Virtual Agent
must support all possible types of User Options.