Idea ID: 2797785

Support for modern autherntication in SM

Status : Accepted
over 1 year ago

In late 2019 the announcement was issued regarding the end of support for Basic Authentication in Exchange Online. The date for this was set to the 13th of October 2020.

With the number of current Service Manager customers aiming to migrate to Exchange Online, the option to switch over to Modern Authentication prior to the date mentioned above will be the option to maintain the functionality of Smart Email.

Product Management for SM already acknowledged the above requirement.

In meantime, would there be any alternative to the Smart Email Integartion for Service Manager that can utilize Modern Authentication?

Tags:

  • Great news, this idea has been accepted on our product roadmap. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

  • we are fully aware of this change in Exchange online and is actively working on the new authentication support.

    Meanwhile please also note that in response to the COVID-19 crisis, Microsoft has decided to postpone disabling Basic Authentication in Exchange Online for those tenants still actively using it until the second half of 2021

  • We have the same issue, this is critical for us.

    --In late 2019 the announcement was issued regarding the end of support for Basic Authentication in Exchange Online. The date for this was set to the 13th of October 2020.--