Current version: SM 9.52 with Service portal on docker/containers
We are using Connect IT for Email integration since we were unable to meet some of the requirement in smart email. Customer is really interested in having email body content in description field of ticket since customer migrated from manage engine.
We have managed to achieve this to some extent by processing emails to custom table then process email body to HTML viewer and strip HTML tags then attach text content to actual description of the ticket. this has got lot of limitation introduces new issues when java script does not take care of stripping some HTML codes.