Idea ID: 2816322

Sync issue in SMAX Integration

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10 months ago

Hi Team,

We have Integrated SMAX with E-Directory to import people record to SMAX. Now, we have observed that "Sync Now" is not functioning but the "Request full sync " is functioning as expected and it's not good to do the the "Request full sync"  every time as it take long time. So, we logged the support case  and support engineer confirmed that the tool being use it's not supported (eDirectory), because it do not accept the OPB query format as it is.

So, My suggestion is to incorporate the feature in OPB/SMAX to accept the query format for E-Directory as well, because it may be required for many other customers as well.