In the current version of SM, when lock function is enabled and someone is locking one ticket, when someone else try to open/go into the ticket, system will prompt with a warning but only a 'OK' option, if user click 'OK' or event the 'X' on the right top of the box, system will still open the ticket in readonly form to the user anyway.
Our customer has a request/idea that when the ticket is locked by someone, the prompted warning message should give the user option to leave without going to the ticket read-only form, message e.g.
'Function not avaiable, requested resource in use by: ****, do you still want to go into the ticket?'
Yes, No --> yes to open the ticket, no to go back to the previous page.
Can we achieve this somehow? or could you please enhance this as a feature if it is not that available in the current version?
Thank you very much