Idea ID: 2748028

To be able to have SLM agreements updating in foreground

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

Having agreements of type SLA/OLA set to run in foreground would prevent having to wait for them to update.

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  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

  • When the priority is changed on a request, for instance, the SLA/OLA is not reflected right after the user saves the record. During the time after the priority change and before it is reflected by the SLA/OLA engine, the request SLA colored strip on the top-right-corner of the screen is inconsistent for the selected priority.

    Having the SLA/OLA engine working on the foreground (this could be an Application Settings option) the SLA/OLA would be applied immediately on the request record, which would be less confusing for a user paying attention to those kind of changes on the editing record.

  • Please elaborate a bit on what you are looking for here.

     

    Thanks,

    Steve