We have recently implemented the Service catalog in our SM 9.60 system.
We need to include a search feature inside the request form in order to allow users to look for contacts or configuration items.
For example imagine that you have a user selection where the user needs to include the name of a contact. If he or she doesn't have a search feature, he or she Will need to remember the CWID and write it in the user selection input. What we expect is to have the capability to open a search contacts popup and look for any parameter of a contact. It is a similar feature that the existing in technical portal when opening tickets.
Attached you Will find a document with more details.