Customer is not able fetch complete Report of Incident Tickets in single search.This Idea Exchange is to increase the operational report limit of 4000 records.
The limitation itself is actually described here https://docs.microfocus.com/itom/SMAX:2019.02/Filters
Steps to reproduce:
1. Goto Agent UI --> Run --> Incident
2. In the Incident Management page, select Incidents
3. Using filter, try to refine search.
Customer gets: " There are too many records. Please refine your filter" if the results count is more than 4000 incidents.
If the number of incidents are less than 4000, it is visible on the search results. If it is more than 4000, it is not showing up.
Customer's requirement is to have all the records listed in a single search (even if it is more than 4000).