Idea ID: 2684487

Unlock Creation Source list for Requests (RequestCreationSource) in SMA-X

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago


We need to to be able to add a value to the list RequestCreationSource.

Use case:

We would like to be able to distinguish easily between requests coming from a couple of different email integrations and from emails submitted to the Helpdesk. For this purpose we need to be able to add values to the Creation Source list. Re-purposing the label of other values does not work since they are al in use. options.


Svilen Ivanov