Idea ID: 2816442

Use Solution in SmartSearch without Expand

Status : Waiting for Votes
Waiting for Votes
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10 months ago

Using the smart search in a time critical business like service desk, it should be as less clicks as possible. The expand button for use solution is a wasted click.

 

The use solution should directly be available in the preview in the results. If not all customers wish to have it in this way, make it configurable.

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