Some of our existing Government customers have a secure "Closed" networking environment. Users cannot/are not allowed to access Internet from any PCs in PRODUCTION networking environment.
SMAX 2020.05 and higher version does not support embedded context-sensitive help. It means that this type of users cannot access the online context-sensitive Help from Service Portal or Agent interface.
Is it possible to have an offline context-sensitive Help HTML files and installed in the NFS or master node (same as classic Service Manager application), so those Users can press "help" icon to see the context-sensitive help without accessing Internet?
Thank you for your kind attention.