Idea ID: 1660621

View resolved by in portal and e-mail

Status : Declined
over 2 years ago


When submitting a solution to a request the resolved by name is not visible to the end user either in the portal or the e-mail template. We want the possibility to view the name like it is in "Discussion".



  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.


     can you tell us more about the use case? Is this for all requests, or certain types? Why does the end user need to know who fulfilled or resolved the request? Thanks