Idea ID: 2772688

Virtual Agent Hot Topic Analytics

Status : Waiting for Votes
over 1 year ago

need a way to categorize the type of interactions the VA is dealing with.

The type of interactions will allow you to identify/focus on areas that have common themes that users are requesting from the VA and perhaps the intent requires refining. Can also help identify areas where automation (OO) can be used to resolve the interaction before it reaches a