Idea ID: 2827028

Virtual Agent offered on pop-up

Status : Waiting for Votes
Waiting for Votes
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9 months ago

The resource Virtual Agent is started when a end user press a proper button on SMAX. I´d like to suggest a pop-up presentation, making the VA an appealing option when the end users want to register a request or an incident.


  • This is an excellent idea! I came to this portal to suggest exactly this.

    If the chat from the VA appears as a popup on bottom right corner it will be more helpful to the users. It can appear automatically, as a chat window - offering help. It could be the same chat window as the chat with agents with a separate tab for the VA

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.